We're here to help.
Questions about tracking, backups, or your subscription? Start here.
Get in touch
Contact us
The fastest way to reach us is right inside the app: Settings → Help & Support opens a live chat with our team.
Prefer email? Write to hello@trackcountrydays.com. We're a small team and we read every message.
Frequently asked questions
How do I turn on automatic tracking?
Open the app and tap the location card (or go to Settings), then grant location access. From then on, Track Country Days records the country you're in each day — in the background, with no check-ins.
Where is my data stored? Is it backed up?
On your device only — there is no cloud copy. Use Backup & Transfer in Settings to save a backup file, especially before you switch or reset your phone.
How do I move to a new phone?
Create a backup on your old device (Settings → Backup & Transfer), then import that file on your new device.
How do I manage or cancel Pro?
Subscriptions are handled by the app store. Manage or cancel any time in your App Store or Google Play account settings.
Does tracking drain my battery?
No. Track Country Days uses your phone's low-power location features (significant-change and visit detection), not constant GPS.
I found a bug, or I have an idea.
Please tell us — use Settings → Help & Support in the app, or email hello@trackcountrydays.com. Your feedback shapes what we build next.
Still stuck? Email us at hello@trackcountrydays.com and we'll get back to you.